Honeywell Total Connect® Next Generation HD Video Cameras FAQ’s

Honeywell Total Connect® Next Generation HD Video Cameras FAQ’s

 

 

1. Does Honeywell Total Connect (TC) Video Services support the IPCAM-WIC1, IPCAM-WIC2 and IPCAM-WOC1 cameras?

Yes.

2. Does the Honeywell LyricApp support any of the IPCAM HD Cameras?

The Honeywell Lyric App only supports the IPCAM-WIC1 and IPCAM-WIC2.

3. What storage plans are offered?

All Next Generation video cameras offer a 7-day or 30-day video storage plan.

a. The 7-day storage plan stores up to 350 clips on a rolling basis with first in, first out logic.

b. The 30-day plan stores up to 1,500 clips on a rolling basis with first in, first out logic.

4. Do the legacy IP cameras support a 7-day or 30-day storage plan?

All legacy IP cameras are being transitioned to the 7-day video storage plan (at a later date, the 30-day storage plan may be available). If the installing dealer selects the 30-day video storage plan in AlarmNet 360for the legacy IP cameras, the cameras will still only support a 7-day storage plan and the user will be charged for the 30-day video storage plan.

5. Can a new HD camera be added to an existing legacy camera account?

Yes. Creating a separate account location is not required to add a new HD camera to an existing legacy account.

6. Can a new IPCAM HD camera with a 30-day video storage plan be added to an existing legacy account that has a 7-day video storage plan?

Yes. Please note: When an HD camera is installed with a 30-day video storage plan and added to an existing iP camera legacy account, the existing legacy account will only support a 7-day video storage plan and the account will be charged the 30-day video storage plan rate.

7. How many HD Cameras are supported per location?

Up to eight HD cameras are supported per location. An additional six legacy, non-HD cameras can be added for a total of 14 cameras per location on the same Total Connect account.

8. Will the HD Cameras provide an email event notification with an attachment?

No. A link of the event will be included in the email notification. When clicked, the link will take the user to the video event. The user may download and save the video event to a local device.

9. Can I view the IPCAM HD cameras on the Honeywell Total Connect website?

Yes. You can view Video clips, but not live video on the website.

Audio (for the IPCAM-WIC1, IPCAM-WIC2 models only)

1. Do all Honeywell Total Connect (TC) video HD cameras support Audio?

No. Only the indoor HD cameras, IPCAM-WIC1 and IPCAM-WIC2, support audio.

2. Can the user speak through the camera or only listen?

The user can see, hear, and speak via the HD Wi-Fi® indoor video cameras.

3. Can the camera’s audio be turned on and off?

Yes. The audio can be enabled or disabled by switching the camera microphone button on and off via the Honeywell Total Connect 2.0 app.

4. Is there volume control on the speaker?

No. The user can switch the volume on or off with the “camera microphone” located in the camera settings via the Honeywell Total Connect 2.0 app.

5. What is the sound decibel range when adjusting the sensitivity of audio alerts?

The IPCAM-WIC1 and IPCAM-WIC2 cameras can be triggered by audio. When the audio detection levels are set to “High,” the minimum threshold to trigger audio detection is 20 decibels (dB) for IPCAM-WIC1 and 10 dB for IPCAM-WIC2. For reference, 20 dB is about the same volume as leaves rustling. If needed, you can adjust these levels from the Honeywell Total Connect 2.0 app to “Normal” or “Low” range.

Please note: Low sound sensitivity implies it detects only loud sounds like a motorcycle or food processor (80 dB and above). Normal sound sensitivity implies it detects general sounds like a refrigerator, air conditioner, or conversational speech (50 dB and above). High sound sensitivity detects even the quietest sounds like a pin-drop or whispers (10 dB or above).

Network and Connectivity

1. Will the IPCAM-WIC1 and IPCAM-WIC2 work with a dual-band router? What is the wireless frequency used by the cameras?

Yes. All cameras work with any dual-band router. The IPCAM-WIC1 and IPCAM-WOC1 works only on the 2.4 GHz wireless frequency.The IPCAM-WIC2 works on both 2.4 and 5.0 GHz wireless frequencies.

2. Do the cameras plug into the router or connect wirelessly?

The cameras connect wirelessly to the available Wi-Fi® network. They have no Ethernet port.

3. What security/encryption standards do the IPCAM product line follow?

The IPCAM product line use AES 256 bit, end-to-end encryption with an atmel chip in the hardware and secure cloud storage. Every clip is encrypted and can only be viewed by authorized users. The provided 8 GB SD card is also encrypted.

4. Can the IPCAM product line be set up on a local network without Wi-Fi?

The cameras must connect to a broadcasting Wi-Fi network in order to complete the setup process.

5. If the user does not know the Wi-Fi password, can the user enroll the camera with WPS?

No. These new HD cameras do not support WPS enrollment and do not have a WPS button.

6. Are there any routers that Honeywell Total Connect (TC) Video HD Cameras won’t work with?

Honeywell TC Video HD cameras work with most wireless routers. However, some routers might experience compatibility issues that require future camera firmware upgrades.

7. What are the minimum bandwidth requirements?

Camera Mode HD (720p) – IPCAM-WIC1 Full HD (1080p) – IPCAM-WIC2 Full HD (1080p) – IPCAM-WOC1
Minimum Required Bandwidth 1.024 Mbps 2.048 Mbps 2.048 Mbps
Average Normal Visual Activity 1.333 Mbps 1.906 Mbps 1.906 Mbps
Maximum High Visual Activity 2.9 Mbps ~ 3 Mbps 4.5~5 Mbps 4.5 Mbps ~ 5 Mbps

Hardware

1. What is the SD card used for?

If the camera is disconnected from the internet, the encrypted SD card will keep recording video clips. Once the camera reconnects to the internet, the clips will be pushed to the cloud. This operation may take a couple of hours to complete. A user cannot retrieve video clips from the encrypted SD card.

2. What are the maximum infra-red (IR) ranges for night vision?

a. IPCAM-WIC1 is up to 16.5 feet.

b. IPCAM-WIC2 is up to 33 feet.

c. IPCAM-WOC1 is up to 65 feet.

3. Does the IPCAM-WIC1 include a wall mounting bracket?

No. The IPCAM-WIC1 does not come with a flexible mounting kit. It can be attached to a wall with the included screw. The IPCAM-WIC2 has a flexible mount that can attach to a wall or ceiling. Both cameras can be set on a flat surface.

4. How long are the power cords?

IPCAM-WIC1 and IPCAM-WIC2: 6 feet IPCAM-WOC1: Power adapter 7 feet; Extension cable 8 feet

5. Is the USB plug-in a replaceable part of the camera?

No. The USB plug is customized and can’t be purchased as a standalone accessory.

6. Do the cameras support local viewing on LYNX Touch Systems, the Lyric™ Controller, or Tuxedo Touch?

No. The IPCAM HD product line does not support local viewing on LYNX Touch Systems, the Lyric Controller, or Tuxedo Touch.

7. Is a power extension cable available?

Yes. A 9 foot extension cable, the IPCAM-WICEXT is available for the IPCAM-WIC1 and IPCAM-WIC2 and sold as a separate accessory.

For IPCAM-WOC1, the extension cable is included in the box. It adds 8 feet to the supplied power adapter for a total of 15 feet.

8. Are the Power Supply Units for the IPCAM-WIC1 and IPCAM-WIC2 interchangeable?

Yes. The power supply for the IPCAM-WIC1 camera may be used with IPCAM-WIC2 camera and vice versa, but not for the IPCAM-WOC1.

IPCAM-WOC1 FAQs

1. Does the IPCAM-WOC1 support audio?

No. This camera only supports video.

2. What are the multiple cables/connectors use for?

a. Bluetooth antenna b. Not used c. Reset switch d. Power

3. What is the dBi gain of the antenna?

2dBi.

4. Does the IPCAM-WOC1 include a mounting bracket?

Yes. The IPCAM-WOC1 is a standard bullet camera and is designed for quick and flexible wall orceiling mount installation.

5. Does the IPCAM-WOC1 include a stand?

No.

6. Does Honeywell sell an extension cable for IPCAM-WOC1?

The included extension cable adds 8 feet (2.44 meters) to the supplied power adapter for a total of 15 feet (4.5 meters).

7. What is the included pigtail cable used for?

You may use pigtail power cable to extend the power adapter cable with up to 200 feet (61m) of 18AWG (minimum) wire. If the included extension cable is not used, you may cut and splice the power transformer cable.

8. Is the camera weatherproof?

The camera housing is IP66 weatherproof rated. However, the wires are not weatherproof, so we recommend using a standard weatherproof electrical box for clean hardwired installation.

9. Does Honeywell sell a weatherproof electrical box for IPCAM-WOC1?

No. You can use any standard weatherproof electrical box.

10. What is the Wi-Fi® (or wireless) range of the IPCAM-WOC1 camera?

The wireless range is typically about 100 feet depending on the building’s construction materials and the location of the wireless router. The closer the camera is located to the router, and the fewer obstructions there are, the better the range and performance.

11. Can I power the IPCAM-WOC1 from an external power outlet?

Yes. It is designed to be plugged into an indoor power outlet with an outdoor rated housing/outlet.

12. Can I use WAP-PLUS with IPCAM-WOC1?

You can use any router/access point sold in the market including Honeywell’s WAP-PLUS.

13. Can I use WREX with IPCAM-WOC1?

Yes.

14. Can I use standard CAT5 or CAT6 Ethernet cable to connect the HD Video cameras to the LAN?

No, since the camera does not have an Ethernet port.

15. Can I splice the camera power cable?

No. It is not recommended since improper splicing could damage the camera and void the warranty. Use the included extension cable and pigtail power cable to extend it up to 200 feet using a 18 AWG wire.

16. What is the minimum internet speed required?

The IPCAM-WOC1 requires minimum 2 Mbps upload speed. You can test your network by running a speed test from the camera’s location while on the local network from: http://www.speedtest.net/. If the upload bandwidth is lower than recommended, the cameras may still work, but the live view may have lower quality as it adapts to available bandwidth.

17. Can I paint the camera or antenna?

No. We do not recommend painting the camera or antenna since it can affect its performance, and may void your warranty.

 

Honeywell LTE Cellular Communicators

Introducing LTE cellular communicators from Honeywell — an end-to-end solution that’s part of a long-lasting family of LTE products.

Honeywell LTE communicators, when paired with Honeywell panels, sensors and services deliver:

  • Optimized reliability and installation peace of mind
  • Improved quality and simpler installations
  • Maximum  efficiency that reduces support call confusion

Order numbers:

AT&T
NEW! LTE-XA (VISTA-15P, VISTA-20P, VISTA-128BPT, VISTA-250BPT)
LYRICLTE-A (LYRIC Controller LCP500-L, LYRIC Gateway LCP300-L)

Verizon
LTE-L3V (LYNX L3000)
LTE-L57V (LYNX L5210, LYNX L7000)
LTE-XV (VISTA-15P, VISTA-20P, VISTA-128BPT, VISTA-250BPT)

NEW! Also introducing new CELL-ANTSMA, indoor/outdoor fixed length multi-band cellular antenna, compatible with LTE, 3G/4G, and CDMA technologies.

Interlogix UltraSync Video Doorbell-Know who’s there even when you aren’t!

Interlogix UltraSync Video Doorbell-Know who’s there even when you aren’t!

Introducing the UltraSync® Doorbell Camera. Helping you stay in sync with your daily life, the new doorbell camera provides remote camera access to your doorstep from virtually anywhere

The UltraSync Doorbell Camera features real-time and recorded high definition video and audio. You can set up the doorbell camera to send notifications to your mobile device when motion is detected and when the doorbell button is pressed. Speak to the visitor via 2-way audio through the UltraSync mobile app. The doorbell camera can also be used to trigger automations like turning on porch lights. The doorbell works with existing mechanical doorbells and utilizes power via existing doorbell wires.

For more information on the new UltraSync Doorbell Camera, Click Here

Honeywell Total Connect GPS Tracking Services Account Activations and Discontinuation

Honeywell AlarmNet Total Connect Tracking Services Account Activations and Discontinuation

Honeywell Total Connect Tracking Services accounts are offered through CDMA technology, and effective June 30, 2018, CDMA activations will no longer be permitted. Tracking Services accounts include the following part numbers: TCVT2, TCAT and TCAT-EB. Once stock is depleted, Honeywell Total Connect Tracking Services will be discontinued. Any existing account will continue to be maintained and supported until the sunset date of December 31, 2022.

Honeywell AlarmNet Verizon CDMA Activations UPDATE

Verizon CDMA Cellular Activations UPDATE for AlarmNet Accounts

Attention: USA customers

AlarmNet will continue to support the provisioning of Verizon CDMA communicator devices with a manufacturing date of March 1, 2018 and forward. These communicators are sold with the SIMs pre-activated by Verizon and may be added to the AlarmNet network until December 21, 2018. Any existing CDMA communicators that are currently registered will continue to communicate and be supported by AlarmNet as Verizon has extended its CDMA network to Honeywell through December 31, 2022, under Honeywell’s current longevity agreement with Verizon.

Cancelling a CDMA Account
If you cancel an existing CDMA account and then attempt to activate the device, this is considered a new activation and will not be eligible to be added to the AlarmNet network.

LTE Radio Portfolio
Honeywell is expanding its communicator portfolio to include LTE radios, which provides a transition to new cellular technology, and offers maximum network longevity.

Honeywell Total Connect Remote Services Updates April 2018

logo

APR 2018

TOTAL CONNECT
img Honeywell Total Connect 2.0 VISTA Partitions
The Honeywell Total Connect team continues to work on VISTA® partition support. This feature offers remote control of security for up to eight VISTA partitions from a PC or mobile device.

Honeywell Total Connect partitions is supported through programmable partition VISTA panels that currently integrate with Honeywell Total Connect 2.0 and an AlarmNet communicator that supports Honeywell Total Connect 2.0.


img Honeywell Total Connect Support for Chamberlain and LiftMaster Smart Garage Door Control
The Honeywell Total Connect team is working to support integration with Chamberlain and LiftMaster MyQ smart garage door control. Expand your connected home offering with the Honeywell Total Connect Ecosystem and increase your hardware and subscription services sales.

Through the Honeywell Total Connect 2.0 app, users have the ability to:

  • See and control MyQ garage
  • Open and close garage doors remotely
  • Receive open and close activity alerts
    Stay tuned for more updates.

img Honeywell Total Connect Tracking Services* Account Activations and Discontinuation
Honeywell Total Connect Tracking Services accounts are offered through CDMA technology, and effective June 1, 2018, CDMA activations will no longer be permitted. Please read the CDMA Activations article below.

Effective on and after June 1, 2018, you cannot activate a new Honeywell Total Connect Tracking Services account which affects the following part numbers: TCVT2, TCAT and TCAT-EB. Once stock is depleted, Honeywell Total Connect Tracking Services will be discontinued and no longer accept new accounts. Any existing account will continue to be maintained and supported.

*Available in USA only


img Available Now: Honeywell Total Connect 2.0 Skill in Amazon Alexa
Honeywell Total Connect users can now control their security system with their voice, using their Amazon Alexa device and the Honeywell Total Connect 2.0 Skill. The skill is available in the Amazon Alexa app and is free for Honeywell Total Connect 2.0 users if they own an Amazon Alexa device.

Get started today by going into the Alexa app on an iOS or Android device and searching for Total Connect 2.0 in the skills section. After clicking “enable”, follow the prompts until you have successfully linked your account.


img Multi-Language Support Coming to iOS, Android and Website
The team is currently working to add multi-language translations into Honeywell Total Connect 2.0. Multi-language support includes French Canadian, Latin American Spanish and Brazilian Portuguese. Please continue to look for these multi-language updates, plus general improvements and bug fixes coming soon to iOS, Android and website.


img One Menu Tab for SkyBell and Cameras on iOS and Android
We are working on improving the Honeywell Total Connect user experience by taking the SkyBell section of our app and joining it with the cameras tab, for a single video interface. All cameras and SkyBell will be viewable under the “Cameras” tab on the menu bar for iOS and Android. A single Cameras icon helps to simplify user experience with less icons and brings all video on the same page.


img Adding Wi-Fi Automation to VISTA Accounts without a VAM or Tuxedo Touch
The AlarmNet 360 team is working to provide the option of not requiring a Vista Automation Module (VAM) or Tuxedo Touch™ when adding Wi-Fi automation devices into Total Connect automation services. We expect devices such as Wi-Fi Thermostats or August Lock to be available with a Honeywell Total Connect automation account, without the need for a VAM or Tuxedo Touch to support these Wi-Fi devices. For non Wi-Fi automation accounts, the required panel hardware with Z-Wave support is still necessary to control any Z-wave devices.

Keep checking AlarmNet 360 for updates.


img Effective June 1, 2018: No New Verizon CDMA Activations for AlarmNet Accounts
Attention: USA customers

New Verizon CDMA activations will no longer be permitted after June 1, 2018. This means you will no longer be able to activate a CDMA communicator for an AlarmNet account. Existing CDMA communicators that are currently registered will continue to communicate to the central station since Verizon has extended its CDMA network to Honeywell through December 31, 2022, under Honeywell’s current longevity agreement with Verizon.

Cancelling a CDMA account on and after June, 1, 2018
If you cancel an existing, live CDMA account on or after June 1, 2018, you cannot reactivate the CDMA communicator because reactivation will be considered an activation for a new account.

LTE Radio Portfolio
Honeywell is expanding its communicator portfolio to include LTE radios, which provides a transition to new cellular technology, and offers maximum network longevity. Please reach out to your Honeywell Local District Manager for details and options on our LTE platform.

Honeywell Total Connect Tracking Services*
To any existing Honeywell Total Connect Tracking Services accounts, please note, these services are offered through CDMA technology, and the same timeline above applies. Effective on and after June 1, 2018, you cannot activate a new Honeywell Total Connect Tracking Services account which affects the following part numbers: TCVT2, TCAT and TCAT-EB.

If you have any questions, please communicate with your Honeywell District Manager.

*Available in USA only


img New MAC ID Prefix Expected This Month
Expect to see our new MAC ID prefix, B82CA0, on AlarmNet communicator products. All AlarmNet communicators and other devices—such as the Lyric Controller and Lyric Gateway—are being manufactured with the new MAC ID prefix, B82CA0. New MAC IDs are necessary due to high volume demand. All installers, technicians and other users will be expected to input the entire MAC ID.

Images are for illustrative purposes only

Interlogix 4.1: UltraSync Self-Contained 6400 Firmware Update

4.1: UltraSync Service Release Notes

Edition 01

April 18th 2017

1. New Features and Changes for UltraSync SR 4.1

UltraSync+ Mobile App

Doorbell Camera Support

o Updated camera setup wizard to include installation of doorbell camera.

o Updated camera setup wizard to include learn in support of doorbell camera.

o All existing camera features now supported on doorbell camera

  • Live Video
  • Recorded Clips
  • Camera Settings
  • Support for Notify/Chime/Record on Motion

New Video Features

  • Record Now Button in Live Video

o This feature allows the user to trigger a video clip while in Live Video.

o Once pressed, the panel will send a notification to the camera to trigger the clip.

o Pre/Post Clip timing, resolution, etc…is standard.

  • Night Vision Toggle in Live Video

o This feature allows the user to change the camera between day mode (No IR), Night Vision (IR) and Auto.

  • HD/SD Toggle in Live Video

o This feature allows the user to toggle between standard resolution and High Definition.

o If the user is experiencing choppy video or audio quality due to a poor connection or network speed, it is recommended they toggle to the SD video quality.

o If the user is needs more clarity, and has a good connection and good network speed, they may toggle to high definition.

o This toggle does not impact the quality of recorded clips.

  • Live Video Zoom

o This feature allows the user to double-tap, or pinch to zoom the video 2X.

o Double-Tap or pinch a second time and the video will go back to 1X.

o Once Zoomed, the user may scroll to view other areas of the video.

  • Two-Way Video Audio

o This feature allows the user to use cameras with microphones and speakers as an intercom.

o To enable this feature, the user must press the microphone icon in Live Video.

o To disable this feature, the user must press the microphone icon in Live Video a second time.

o The cameras must support two-way audio and must have audio enabled in the camera.

  • Enable Video Motion in UltraSync Mobile App

o This feature allows the user or dealer to enable camera motion, as well as sensitivity level for the motion, by enabling a single toggle.

o In the UltraSync Mobile App, the user must simply go to the cameras tab and select the gear icon. Once there, a new selection on the bottom of the screen will be shown to enable motion.

  • Camera Notification/Chime/Record

o The UltraSync will now support a more simple way to send notifications, chime the panel, and record clips when the camera has a motion event or when a video doorbell’s button is pressed.

o Six new selections will be available on the CAMERAS section of Settings.

Send Chime on Button Press

Send Notification on Button Press

Trigger Video Clip on Button Press

Send Chime on Motion

Send Notification on Motion

Trigger Video Clip on Motion

o These new features remove the need to setup an Automation to do these functions.

o These new features will work with Generation 2 or later cameras.

o After motion has been triggered, the panel will block out all other motion events for a 20 second period to prevent over notifying the user.

  • New Camera Settings

o IP Address

o Brightness

o Contrast

o Speaker Volume

o Mic Volume

o On Screen Date and Time

o IR Light Toggle

o LED Toggle

o Video Standard

o Reformat SD Card

o Reboot Camera

o Reset Camera to Default

  • New Loading Spinner

o New Loading Spinner GIF at Site Login

UltraSync Self-Contained Hub

Master User gains access to camera settings in the UltraSync Mobile App

 Default Reporting no longer includes Open/Close Reports for central stations.

 New feature added in Advanced settings that allows broadcast of status over LAN for local integrations with TruVision Navigator (Default Off)

 Check detailed firmware release notes posted on the UltraSync Portal for additional details.

UltraSync Modular Hub

Master User gains access to camera settings in the UltraSync Mobile App

 Default Reporting no longer includes Open/Close Reports for central stations.

 New feature added in Advanced settings that allows broadcast of status over LAN for local integrations with TruVision Navigator (Default Off)

 Check detailed firmware release notes posted on the UltraSync Portal for additional details.

UltraSync 7″ Secondary Touchscreen

  • Support for UltraSync Doorbell Camera
  • Support for COR 5C/7C

UltraSync Web Portal

  • Default Login Page Selection

o You can now select what page will be your default after logging in to the UltraSync Web Portal.

o Simply go into User Preferences General Settings and then select any of the pages that you can access from the menu to determine your starting point next time you login. This feature is user-specific.

  • Batch FW Update from Dashboard

o To help with Batch Firmware upgrades of UltraSync Hubs, we have added an ‘Upgrade All’ button to the returned list when you select ‘Outdated’ on the Firmware Version chart.

o This allows you to perform a batch firmware upgrade of all systems without having to specify a particular range of account numbers.

o You will be able to then select which UltraSync product (Self-contained vs. Modular Hub for example) to upgrade and once submitted, you’ll still be able to view the status of the upgrade under Batch Upgrades Download Jobs.

  • Add-on Feature Management – Managing Existing Sites

o Add-on features are now managed through Service Requests like all other changes that you would make to an existing site

  • New Dashboard Chart – Distributor level login

o The Firmware Version chart has been added to the Distributor level login so that UltraSync Services Distributors can review all linked systems to determine which are using ‘current’ vs. ‘outdated’ firmware.

  • Batch FW Upgrade Changes – Refresh Rate Decrease

o The page’s refresh rate has been reduced to eliminate a refresh while scrolling based upon customer feedback.

  • 90-Second Polling – Open to Field Trials

o Interlogix is looking into launching an option to have 90-second polling for your UltraSync systems. If you are interested in testing this and entering into field trial, please contact your Sales Representative to take next steps.

  • New Site Creation – FW Upgrade reminder

o A reminder has been implemented so that you receive a prompt after creating a new site to ensure that the firmware is current. A link is presented to take you directly to the firmware upgrade section as well.

  • CSL3 can no longer add/delete systems

o All changes to existing sites and the ability to add/delete systems should be done with your Dealer company login.

  • UltraSync Reports

o Enabled add-on features will now show within the System Statistics Report when generated from the Reports section of the web portal.

  • Video Verification and Compatibility with Software Automation Providers

o UltraSync is now confirmed compatible with Bold’s ManitouNEO 2.0 build 17.

UltraSync is also compatible with MAS and DICE and is still in progress with Microkey and Stages

  • Enhanced Path Supervision Service Grades –

o Invoicing for sites utilizing these Service Grades will commence at the end of April.

  • Content Library

o New UltraSync Modular Hub videos posted on the Content Library

The following firmware version is provided in this release:

Firmware: 04-18-2018 Service Release 4.1 (B0403001A58P002010-31)

iOS Rev: 2.11.0

Android Rev: 2.11.0

Touchscreen Rev: TBD

@2018 UTC Fire & Security Americas Corporation, Inc.

 

ipDatatel & Resolution Products are now: Alula

We are delighted to announce that today we launched as Alula, a unified company and a completely integrated smart security platform born from the acquisitions of ipDatatel and Resolution Products.

Alula brings together two award-winning security system leaders to create the most advanced smart security platform designed to meet the needs of today’s customers while simplifying business for professional security dealers, installers and integrators.

We are on a mission to make smart security simple for professional dealers. Alula helps dealers grow their business with a modern and simplified security platform which expands their reach, allowing dealers to win against often unreliable consumer off-the-shelf solutions through a simple, professional, yet easy-to-install approach.

Why Alula? It’s a short and simple name that stands out in a crowd. And It’s a memorable “palindrome” – spelled the same backwards and forwards. We hope you like it as much as we do!

Advanced Security has now partnered with Interlogix and UltraSync

Interlogix UltraSync ZW-BAT21AInterlogix and UltraSync services are now offered through Advanced Security LLC.   We are in the process of adding their services and products to our website.  This may take some time over the next couple of weeks so If you are interested in any Interlogix or UltraSync UL Alarm Monitoring Services or DIY Alarm Services please contact us directly for details and pricing.  

Thank you for your patience during these updates and we are looking forward to bring the Alarm.com services and products to our customers.

 

Advanced Security has now partnered with Alarm.com

alarm.comAlarm.com services are now offered through Advanced Security LLC.   We are in the process of adding their services and products to our website.  This may take some time over the next couple of weeks so If you are interested in any Alarm.com UL Alarm Monitoring Services or DIY Alarm Services please contact us directly for details and pricing.  

Thank you for your patience during these updates and we are looking forward to bring the Alarm.com services and products to our customers.

 

 

 

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