Category: UltraSync
INTERLOGIX ENDING SECURITY OPERATIONS AT THE END ON 2019
UTC’s Interlogix division, makers of a variety of residential and commercial security product lines, has notified its employees and dealers that it has begun the process of “winding down” business in the United States and Canada, and will no longer manufacture new products by the end of 2019.
“After a thorough portfolio review of our security business, we have communicated our plans to wind down our Interlogix U.S. and Canada businesses,” a company spokesperson for Carrier Fire & Security Products – the division of UTC where Interlogix is situated – told SecurityInfoWatch via a written statement. “This decision will allow us to focus on the significant growth
opportunities for our other fire and security businesses, including LenelS2.
“After considering a variety of options, we decided that winding down Interlogix U.S. and Canada was the best go-for
ward plan for our business,” the statement continues. “This was a difficult decision and one we did not take lightly.”
The statement adds that the company communicated the decision to dealers, distributors and customers about what this
move means for the manufacture and support of a variety of products and services during and after the wind-down of the business. The Interlogix product line includes many of the acquired brands from the old GE Security, including TruVision (video surveillance), IFS (fiber optics and data transmission), Simon and Concord (intrusion), and others. Interlogix also notably sells UltraSync smart home and residential security products.
“We plan to stop manufacturing new Interlogix products once final orders have been fulfilled, anticipated to be at the end of 2019, based on supply,” the statement reads. “We will continue to provide customer support related to product technical services, timely fulfillment and comprehensive product warranty into 2020 and beyond. Dealers can continue to purchase, install, register and service Interlogix products with complete confidence.”
Interlogix UltraSync Video Doorbell-Know who’s there even when you aren’t!
Interlogix UltraSync Video Doorbell-Know who’s there even when you aren’t!
Introducing the UltraSync® Doorbell Camera. Helping you stay in sync with your daily life, the new doorbell camera provides remote camera access to your doorstep from virtually anywhere
The UltraSync Doorbell Camera features real-time and recorded high definition video and audio. You can set up the doorbell camera to send notifications to your mobile device when motion is detected and when the doorbell button is pressed. Speak to the visitor via 2-way audio through the UltraSync mobile app. The doorbell camera can also be used to trigger automations like turning on porch lights. The doorbell works with existing mechanical doorbells and utilizes power via existing doorbell wires.
For more information on the new UltraSync Doorbell Camera, Click Here
Interlogix 4.1: UltraSync Self-Contained 6400 Firmware Update
4.1: UltraSync Service Release Notes
Edition 01
April 18th 2017
1. New Features and Changes for UltraSync SR 4.1
UltraSync+ Mobile App
Doorbell Camera Support
o Updated camera setup wizard to include installation of doorbell camera.
o Updated camera setup wizard to include learn in support of doorbell camera.
o All existing camera features now supported on doorbell camera
- Live Video
- Recorded Clips
- Camera Settings
- Support for Notify/Chime/Record on Motion
New Video Features
- Record Now Button in Live Video
o This feature allows the user to trigger a video clip while in Live Video.
o Once pressed, the panel will send a notification to the camera to trigger the clip.
o Pre/Post Clip timing, resolution, etc…is standard.
- Night Vision Toggle in Live Video
o This feature allows the user to change the camera between day mode (No IR), Night Vision (IR) and Auto.
- HD/SD Toggle in Live Video
o This feature allows the user to toggle between standard resolution and High Definition.
o If the user is experiencing choppy video or audio quality due to a poor connection or network speed, it is recommended they toggle to the SD video quality.
o If the user is needs more clarity, and has a good connection and good network speed, they may toggle to high definition.
o This toggle does not impact the quality of recorded clips.
- Live Video Zoom
o This feature allows the user to double-tap, or pinch to zoom the video 2X.
o Double-Tap or pinch a second time and the video will go back to 1X.
o Once Zoomed, the user may scroll to view other areas of the video.
- Two-Way Video Audio
o This feature allows the user to use cameras with microphones and speakers as an intercom.
o To enable this feature, the user must press the microphone icon in Live Video.
o To disable this feature, the user must press the microphone icon in Live Video a second time.
o The cameras must support two-way audio and must have audio enabled in the camera.
- Enable Video Motion in UltraSync Mobile App
o This feature allows the user or dealer to enable camera motion, as well as sensitivity level for the motion, by enabling a single toggle.
o In the UltraSync Mobile App, the user must simply go to the cameras tab and select the gear icon. Once there, a new selection on the bottom of the screen will be shown to enable motion.
- Camera Notification/Chime/Record
o The UltraSync will now support a more simple way to send notifications, chime the panel, and record clips when the camera has a motion event or when a video doorbell’s button is pressed.
o Six new selections will be available on the CAMERAS section of Settings.
Send Chime on Button Press
Send Notification on Button Press
Trigger Video Clip on Button Press
Send Chime on Motion
Send Notification on Motion
Trigger Video Clip on Motion
o These new features remove the need to setup an Automation to do these functions.
o These new features will work with Generation 2 or later cameras.
o After motion has been triggered, the panel will block out all other motion events for a 20 second period to prevent over notifying the user.
- New Camera Settings
o IP Address
o Brightness
o Contrast
o Speaker Volume
o Mic Volume
o On Screen Date and Time
o IR Light Toggle
o LED Toggle
o Video Standard
o Reformat SD Card
o Reboot Camera
o Reset Camera to Default
- New Loading Spinner
o New Loading Spinner GIF at Site Login
UltraSync Self-Contained Hub
Master User gains access to camera settings in the UltraSync Mobile App
Default Reporting no longer includes Open/Close Reports for central stations.
New feature added in Advanced settings that allows broadcast of status over LAN for local integrations with TruVision Navigator (Default Off)
Check detailed firmware release notes posted on the UltraSync Portal for additional details.
UltraSync Modular Hub
Master User gains access to camera settings in the UltraSync Mobile App
Default Reporting no longer includes Open/Close Reports for central stations.
New feature added in Advanced settings that allows broadcast of status over LAN for local integrations with TruVision Navigator (Default Off)
Check detailed firmware release notes posted on the UltraSync Portal for additional details.
UltraSync 7″ Secondary Touchscreen
- Support for UltraSync Doorbell Camera
- Support for COR 5C/7C
UltraSync Web Portal
- Default Login Page Selection
o You can now select what page will be your default after logging in to the UltraSync Web Portal.
o Simply go into User Preferences General Settings and then select any of the pages that you can access from the menu to determine your starting point next time you login. This feature is user-specific.
- Batch FW Update from Dashboard
o To help with Batch Firmware upgrades of UltraSync Hubs, we have added an ‘Upgrade All’ button to the returned list when you select ‘Outdated’ on the Firmware Version chart.
o This allows you to perform a batch firmware upgrade of all systems without having to specify a particular range of account numbers.
o You will be able to then select which UltraSync product (Self-contained vs. Modular Hub for example) to upgrade and once submitted, you’ll still be able to view the status of the upgrade under Batch Upgrades Download Jobs.
- Add-on Feature Management – Managing Existing Sites
o Add-on features are now managed through Service Requests like all other changes that you would make to an existing site
- New Dashboard Chart – Distributor level login
o The Firmware Version chart has been added to the Distributor level login so that UltraSync Services Distributors can review all linked systems to determine which are using ‘current’ vs. ‘outdated’ firmware.
- Batch FW Upgrade Changes – Refresh Rate Decrease
o The page’s refresh rate has been reduced to eliminate a refresh while scrolling based upon customer feedback.
- 90-Second Polling – Open to Field Trials
o Interlogix is looking into launching an option to have 90-second polling for your UltraSync systems. If you are interested in testing this and entering into field trial, please contact your Sales Representative to take next steps.
- New Site Creation – FW Upgrade reminder
o A reminder has been implemented so that you receive a prompt after creating a new site to ensure that the firmware is current. A link is presented to take you directly to the firmware upgrade section as well.
- CSL3 can no longer add/delete systems
o All changes to existing sites and the ability to add/delete systems should be done with your Dealer company login.
- UltraSync Reports
o Enabled add-on features will now show within the System Statistics Report when generated from the Reports section of the web portal.
- Video Verification and Compatibility with Software Automation Providers
o UltraSync is now confirmed compatible with Bold’s ManitouNEO 2.0 build 17.
UltraSync is also compatible with MAS and DICE and is still in progress with Microkey and Stages
- Enhanced Path Supervision Service Grades –
o Invoicing for sites utilizing these Service Grades will commence at the end of April.
- Content Library
o New UltraSync Modular Hub videos posted on the Content Library
The following firmware version is provided in this release:
Firmware: 04-18-2018 Service Release 4.1 (B0403001A58P002010-31)
iOS Rev: 2.11.0
Android Rev: 2.11.0
Touchscreen Rev: TBD
@2018 UTC Fire & Security Americas Corporation, Inc.
Advanced Security has now partnered with Interlogix and UltraSync
Interlogix and UltraSync services are now offered through Advanced Security LLC. We are in the process of adding their services and products to our website. This may take some time over the next couple of weeks so If you are interested in any Interlogix or UltraSync UL Alarm Monitoring Services or DIY Alarm Services please contact us directly for details and pricing.
Thank you for your patience during these updates and we are looking forward to bring the Alarm.com services and products to our customers.
