Blog
Honeywell Total Connect Remote Services Updates April 2018
Honeywell Total Connect 2.0 VISTA Partitions The Honeywell Total Connect team continues to work on VISTA® partition support. This feature offers remote control of security for up to eight VISTA partitions from a PC or mobile device.
Honeywell Total Connect partitions is supported through programmable partition VISTA panels that currently integrate with Honeywell Total Connect 2.0 and an AlarmNet communicator that supports Honeywell Total Connect 2.0.
Honeywell Total Connect Support for Chamberlain and LiftMaster Smart Garage Door ControlThe Honeywell Total Connect team is working to support integration with Chamberlain and LiftMaster MyQ smart garage door control. Expand your connected home offering with the Honeywell Total Connect Ecosystem and increase your hardware and subscription services sales.
Through the Honeywell Total Connect 2.0 app, users have the ability to:
- See and control MyQ garage
- Open and close garage doors remotely
- Receive open and close activity alerts
Stay tuned for more updates.
Honeywell Total Connect Tracking Services* Account Activations and DiscontinuationHoneywell Total Connect Tracking Services accounts are offered through CDMA technology, and effective June 1, 2018, CDMA activations will no longer be permitted. Please read the CDMA Activations article below.
Effective on and after June 1, 2018, you cannot activate a new Honeywell Total Connect Tracking Services account which affects the following part numbers: TCVT2, TCAT and TCAT-EB. Once stock is depleted, Honeywell Total Connect Tracking Services will be discontinued and no longer accept new accounts. Any existing account will continue to be maintained and supported.
*Available in USA only
Available Now: Honeywell Total Connect 2.0 Skill in Amazon AlexaHoneywell Total Connect users can now control their security system with their voice, using their Amazon Alexa device and the Honeywell Total Connect 2.0 Skill. The skill is available in the Amazon Alexa app and is free for Honeywell Total Connect 2.0 users if they own an Amazon Alexa device.
Get started today by going into the Alexa app on an iOS or Android device and searching for Total Connect 2.0 in the skills section. After clicking “enable”, follow the prompts until you have successfully linked your account.
Multi-Language Support Coming to iOS, Android and WebsiteThe team is currently working to add multi-language translations into Honeywell Total Connect 2.0. Multi-language support includes French Canadian, Latin American Spanish and Brazilian Portuguese. Please continue to look for these multi-language updates, plus general improvements and bug fixes coming soon to iOS, Android and website.
One Menu Tab for SkyBell and Cameras on iOS and AndroidWe are working on improving the Honeywell Total Connect user experience by taking the SkyBell section of our app and joining it with the cameras tab, for a single video interface. All cameras and SkyBell will be viewable under the “Cameras” tab on the menu bar for iOS and Android. A single Cameras icon helps to simplify user experience with less icons and brings all video on the same page.
Adding Wi-Fi Automation to VISTA Accounts without a VAM or Tuxedo TouchThe AlarmNet 360 team is working to provide the option of not requiring a Vista Automation Module (VAM) or Tuxedo Touch™ when adding Wi-Fi automation devices into Total Connect automation services. We expect devices such as Wi-Fi Thermostats or August Lock to be available with a Honeywell Total Connect automation account, without the need for a VAM or Tuxedo Touch to support these Wi-Fi devices. For non Wi-Fi automation accounts, the required panel hardware with Z-Wave support is still necessary to control any Z-wave devices.
Keep checking AlarmNet 360 for updates.
Effective June 1, 2018: No New Verizon CDMA Activations for AlarmNet AccountsAttention: USA customers
New Verizon CDMA activations will no longer be permitted after June 1, 2018. This means you will no longer be able to activate a CDMA communicator for an AlarmNet account. Existing CDMA communicators that are currently registered will continue to communicate to the central station since Verizon has extended its CDMA network to Honeywell through December 31, 2022, under Honeywell’s current longevity agreement with Verizon.
Cancelling a CDMA account on and after June, 1, 2018
If you cancel an existing, live CDMA account on or after June 1, 2018, you cannot reactivate the CDMA communicator because reactivation will be considered an activation for a new account.
LTE Radio Portfolio
Honeywell is expanding its communicator portfolio to include LTE radios, which provides a transition to new cellular technology, and offers maximum network longevity. Please reach out to your Honeywell Local District Manager for details and options on our LTE platform.
Honeywell Total Connect Tracking Services*
To any existing Honeywell Total Connect Tracking Services accounts, please note, these services are offered through CDMA technology, and the same timeline above applies. Effective on and after June 1, 2018, you cannot activate a new Honeywell Total Connect Tracking Services account which affects the following part numbers: TCVT2, TCAT and TCAT-EB.
If you have any questions, please communicate with your Honeywell District Manager.
*Available in USA only
New MAC ID Prefix Expected This MonthExpect to see our new MAC ID prefix, B82CA0, on AlarmNet communicator products. All AlarmNet communicators and other devices—such as the Lyric Controller and Lyric Gateway—are being manufactured with the new MAC ID prefix, B82CA0. New MAC IDs are necessary due to high volume demand. All installers, technicians and other users will be expected to input the entire MAC ID.
Images are for illustrative purposes only
Interlogix 4.1: UltraSync Self-Contained 6400 Firmware Update
4.1: UltraSync Service Release Notes
Edition 01
April 18th 2017
1. New Features and Changes for UltraSync SR 4.1
UltraSync+ Mobile App
Doorbell Camera Support
o Updated camera setup wizard to include installation of doorbell camera.
o Updated camera setup wizard to include learn in support of doorbell camera.
o All existing camera features now supported on doorbell camera
- Live Video
- Recorded Clips
- Camera Settings
- Support for Notify/Chime/Record on Motion
New Video Features
- Record Now Button in Live Video
o This feature allows the user to trigger a video clip while in Live Video.
o Once pressed, the panel will send a notification to the camera to trigger the clip.
o Pre/Post Clip timing, resolution, etc…is standard.
- Night Vision Toggle in Live Video
o This feature allows the user to change the camera between day mode (No IR), Night Vision (IR) and Auto.
- HD/SD Toggle in Live Video
o This feature allows the user to toggle between standard resolution and High Definition.
o If the user is experiencing choppy video or audio quality due to a poor connection or network speed, it is recommended they toggle to the SD video quality.
o If the user is needs more clarity, and has a good connection and good network speed, they may toggle to high definition.
o This toggle does not impact the quality of recorded clips.
- Live Video Zoom
o This feature allows the user to double-tap, or pinch to zoom the video 2X.
o Double-Tap or pinch a second time and the video will go back to 1X.
o Once Zoomed, the user may scroll to view other areas of the video.
- Two-Way Video Audio
o This feature allows the user to use cameras with microphones and speakers as an intercom.
o To enable this feature, the user must press the microphone icon in Live Video.
o To disable this feature, the user must press the microphone icon in Live Video a second time.
o The cameras must support two-way audio and must have audio enabled in the camera.
- Enable Video Motion in UltraSync Mobile App
o This feature allows the user or dealer to enable camera motion, as well as sensitivity level for the motion, by enabling a single toggle.
o In the UltraSync Mobile App, the user must simply go to the cameras tab and select the gear icon. Once there, a new selection on the bottom of the screen will be shown to enable motion.
- Camera Notification/Chime/Record
o The UltraSync will now support a more simple way to send notifications, chime the panel, and record clips when the camera has a motion event or when a video doorbell’s button is pressed.
o Six new selections will be available on the CAMERAS section of Settings.
Send Chime on Button Press
Send Notification on Button Press
Trigger Video Clip on Button Press
Send Chime on Motion
Send Notification on Motion
Trigger Video Clip on Motion
o These new features remove the need to setup an Automation to do these functions.
o These new features will work with Generation 2 or later cameras.
o After motion has been triggered, the panel will block out all other motion events for a 20 second period to prevent over notifying the user.
- New Camera Settings
o IP Address
o Brightness
o Contrast
o Speaker Volume
o Mic Volume
o On Screen Date and Time
o IR Light Toggle
o LED Toggle
o Video Standard
o Reformat SD Card
o Reboot Camera
o Reset Camera to Default
- New Loading Spinner
o New Loading Spinner GIF at Site Login
UltraSync Self-Contained Hub
Master User gains access to camera settings in the UltraSync Mobile App
Default Reporting no longer includes Open/Close Reports for central stations.
New feature added in Advanced settings that allows broadcast of status over LAN for local integrations with TruVision Navigator (Default Off)
Check detailed firmware release notes posted on the UltraSync Portal for additional details.
UltraSync Modular Hub
Master User gains access to camera settings in the UltraSync Mobile App
Default Reporting no longer includes Open/Close Reports for central stations.
New feature added in Advanced settings that allows broadcast of status over LAN for local integrations with TruVision Navigator (Default Off)
Check detailed firmware release notes posted on the UltraSync Portal for additional details.
UltraSync 7″ Secondary Touchscreen
- Support for UltraSync Doorbell Camera
- Support for COR 5C/7C
UltraSync Web Portal
- Default Login Page Selection
o You can now select what page will be your default after logging in to the UltraSync Web Portal.
o Simply go into User Preferences General Settings and then select any of the pages that you can access from the menu to determine your starting point next time you login. This feature is user-specific.
- Batch FW Update from Dashboard
o To help with Batch Firmware upgrades of UltraSync Hubs, we have added an ‘Upgrade All’ button to the returned list when you select ‘Outdated’ on the Firmware Version chart.
o This allows you to perform a batch firmware upgrade of all systems without having to specify a particular range of account numbers.
o You will be able to then select which UltraSync product (Self-contained vs. Modular Hub for example) to upgrade and once submitted, you’ll still be able to view the status of the upgrade under Batch Upgrades Download Jobs.
- Add-on Feature Management – Managing Existing Sites
o Add-on features are now managed through Service Requests like all other changes that you would make to an existing site
- New Dashboard Chart – Distributor level login
o The Firmware Version chart has been added to the Distributor level login so that UltraSync Services Distributors can review all linked systems to determine which are using ‘current’ vs. ‘outdated’ firmware.
- Batch FW Upgrade Changes – Refresh Rate Decrease
o The page’s refresh rate has been reduced to eliminate a refresh while scrolling based upon customer feedback.
- 90-Second Polling – Open to Field Trials
o Interlogix is looking into launching an option to have 90-second polling for your UltraSync systems. If you are interested in testing this and entering into field trial, please contact your Sales Representative to take next steps.
- New Site Creation – FW Upgrade reminder
o A reminder has been implemented so that you receive a prompt after creating a new site to ensure that the firmware is current. A link is presented to take you directly to the firmware upgrade section as well.
- CSL3 can no longer add/delete systems
o All changes to existing sites and the ability to add/delete systems should be done with your Dealer company login.
- UltraSync Reports
o Enabled add-on features will now show within the System Statistics Report when generated from the Reports section of the web portal.
- Video Verification and Compatibility with Software Automation Providers
o UltraSync is now confirmed compatible with Bold’s ManitouNEO 2.0 build 17.
UltraSync is also compatible with MAS and DICE and is still in progress with Microkey and Stages
- Enhanced Path Supervision Service Grades –
o Invoicing for sites utilizing these Service Grades will commence at the end of April.
- Content Library
o New UltraSync Modular Hub videos posted on the Content Library
The following firmware version is provided in this release:
Firmware: 04-18-2018 Service Release 4.1 (B0403001A58P002010-31)
iOS Rev: 2.11.0
Android Rev: 2.11.0
Touchscreen Rev: TBD
@2018 UTC Fire & Security Americas Corporation, Inc.
ipDatatel & Resolution Products are now: Alula
We are delighted to announce that today we launched as Alula, a unified company and a completely integrated smart security platform born from the acquisitions of ipDatatel and Resolution Products.
Alula brings together two award-winning security system leaders to create the most advanced smart security platform designed to meet the needs of today’s customers while simplifying business for professional security dealers, installers and integrators.
We are on a mission to make smart security simple for professional dealers. Alula helps dealers grow their business with a modern and simplified security platform which expands their reach, allowing dealers to win against often unreliable consumer off-the-shelf solutions through a simple, professional, yet easy-to-install approach.
Why Alula? It’s a short and simple name that stands out in a crowd. And It’s a memorable “palindrome” – spelled the same backwards and forwards. We hope you like it as much as we do!
Advanced Security has now partnered with Interlogix and UltraSync
Interlogix and UltraSync services are now offered through Advanced Security LLC. We are in the process of adding their services and products to our website. This may take some time over the next couple of weeks so If you are interested in any Interlogix or UltraSync UL Alarm Monitoring Services or DIY Alarm Services please contact us directly for details and pricing.
Thank you for your patience during these updates and we are looking forward to bring the Alarm.com services and products to our customers.
Advanced Security has now partnered with Alarm.com
Alarm.com services are now offered through Advanced Security LLC. We are in the process of adding their services and products to our website. This may take some time over the next couple of weeks so If you are interested in any Alarm.com UL Alarm Monitoring Services or DIY Alarm Services please contact us directly for details and pricing.
Thank you for your patience during these updates and we are looking forward to bring the Alarm.com services and products to our customers.
SkyBell HD WiFi Video Doorbell now available
Advanced Security is now offering the SkyBell BDCam and DBCam-BR HD WiFi Video Doorbells. These are great for added security for your home to know who comes to your door even when you are not at home. SkyBell is a smart video doorbell that allows you to see, hear, and speak to the visitor at your door whether you’re at home, at work, or on the go. Skybell is now compatible with your Honeywell Total Connect App so you can seamlessly view your Doorbell from your Honeywell Total Connect App.. Order today.. https://advancedsecurityllc.com/product-category/video-surveillance/skybell-video-doorbell/
“Enhanced” Information Service plan is discontinued.
Dear Valued Honeywell Customers:
As a reminder, the “Enhanced” Information Service plan will be discontinued today, Thursday, September 1, 2016. Accounts that are enabled with the “Enhanced” plan will be moved to the “Basic” plan and charged at the “Basic” rate. The Information Service “Basic” plan includes 5-day weather and emergency tornado alert.
News and Traffic services will no longer be provided. In order to remove the News and Traffic Icons from the Home Screen you will have to perform a system reboot after September 1, 2016.
Thank you for your continued support for Honeywell products and services.
Advanced Security LLC
www.AdvancedSecurityLLC.com
Honeywell Total Connect® Remote Services iOS App Expands Capability to Include Honeywell Wi-Fi® and RedLINK™ Thermostats
We’re excited to share some great news that you are sure to warm up to! We now provide seamless support for Honeywell’s Total Connect Comfort Wi-Fi and RedLINK connected thermostats. This long-awaited integration lets users manage home comfort and control security, video, tracking and automat
ion functions, view video doorbell activity, and more, right on the Honeywell Total Connect 2.0 app via your iOS devices.
Honeywell Total Connect® Remote Services with SkyBell® Video Doorbell Available Now
Honeywell Total Connect is now available with the popular SkyBell smart video doorbell. Once we activate it on your account you can conveniently access your SkyBell activity from the doorbell icon on the Honeywell Total Connect 2.0 app on your iOS iPhone or iPad devices. 
New Website Launched
We are proud to announced the launching of our new website. It was designed to help us provide better service to our new and existing customers. Www.advancedsecurityllc.com
