Category: SkyBell HD Wi-Fi Video Doorbell
SkyBell HD Wi-Fi Video Doorbell
Can I use 2 or more SkyBell’s on my house?
Yes, you can have multiple SkyBell devices on the same account. You can have multiple SkyBells on the same house, on the same WiFi network and in the same account. You can name each device as you please. For example, you could name a device “front door” and the other “back door.”
Also, you can have multiple devices on different houses or locations. For example, you could have “My Home” and “Grandma’s House”.
What happens to my skybell if I get a new WiFi Router?
After you’ve plugged in your new WiFi Router, open the SkyBell App and go to the device settings for your SkyBell. You’ll need to delete your existing device and restart the Wi-Fi syncing process with the new router.
If I move, can I take my SkyBell with me?
Yes, SkyBell is designed to be both secure and movable. Your SkyBell device is linked to your SkyBell account. If you move, SkyBell can move with you.
What happens to my skybell doorbell if my WiFi stops working?
In the event you lose WiFi connectivity, your home’s doorbell chime will still work if you have a wired, analog doorbell.
How will I know if I synced my SkyBell properly?
Your SkyBell is designed to be self-diagnostic. Once the SkyBell is installed, the doorbell button should turn green to indicate a successful connection with your WiFi Router. If the doorbell button turns red, it means that SkyBell was unable to connect with your Wi-Fi network. Relaunch the App and go to device settings to reconnect to your Wi-Fi network. Once you successfully sync once, you do not need to re-sync or delete your SkyBell for any reason.
What happens to my skybell if I get a new smartphone or tablet?
If you get a new mobile device, just download our app and log into to your account using your username (which is your email address) and your password.
How do I remove somebody from my SkyBell account?
At this time multiple users is managed by allowing another user to use your login credentials to also receive your feed. You can remove them by creating a new password. We plan to develop a limited user capability in the future.
I don’t own a mobile device, can I still use SkyBell with a computer?
At this time (February 2017), SkyBell is not compatible with a computer. Support for Windows and Mac is coming soon.
How many people can be connected to my SkyBell?
As many as you like – there’s no limit. As long as everybody has a compatible mobile device, each user can receive the alert and one user can “answer” the live video feed.
What happens to my home doorbell sound when I install the skybell doorbell?
If you have a wired doorbell, you will still hear the traditional doorbell sound in your home. SkyBell only replaces the doorbell button and you can still enjoy your home’s doorbell chime.
SkyBell’s Silent Mode allows you to turn your home’s doorbell chime on or off from the app. This is found in the individual device settings area of the app.
