Category: General
Introducing Alarm Mode for faster and more confident alarm response from Alarm.com
Alarm Mode
At-a-glance insights to diagnose and respond to alarms—fast
In a potential emergency, every second counts. That’s why we’re excited to introduce Alarm Mode, a new mobile app UI feature that presents customers with a streamlined, full-picture view of what’s happening at their home or business during an alarm.
With Alarm Mode, customers can more quickly assess the situation and take action by viewing video clip thumbnails, accessing live camera feeds, and reviewing recent system activity—all in one place. The front-and-center Alarm Mode assessment card shows at a glance what took place leading up to the alarm and intuitively updates in real time. Plus, property owners with Cancel/Verify can dismiss false alarms or confirm real alarms for expedited emergency response with the press of a button.
Key Benefits:
- Eased heart rates: Key information appears at the top of the Home screen dashboard when an alarm occurs, helping customers respond with speed and confidence.
- Faster emergency assistance: Customers have the insights they need to quickly verify true emergencies and contact the monitoring station for help when they need it most.
- Reduced risk of accidental dispatches: From anywhere, customers can assess activity in real time and swiftly cancel costly false alarms with just a tap.
This exciting feature will be rolled out to customers on the app over the next few weeks. They must have mobile app version 5.4.1 or later to access Alarm Mode.
Introducing Alarm.com’s Safety Button
Introducing Safety Button
Personal safety with professional response, all within the Alarm.com app.
Central Station Caller ID number change
Our legacy telephone number for our monitoring center callback number which appears currently as 801-781-6101 is changing.
Our Central Station has grown as a North American company that services accounts across the entire continent. To reflect our North American presence, we are changing the default caller id number to 877-206-9141 on April 18, 2023. Please update your phone contact list or add this new number to your contact list so when our central station calls from this new number, you will know its Advanced Security Central Station calling on an Alarm or Trouble Alert with your system.
Thank you as always for being a valued customer. We do appreciate you!
New Security Alarm Dispatch Text/Chat Feature
To all our customers,
In an on-going effort to keep improving our services, we have added an Alarm Validation text message/chat service free of charge to all of our customers. This new feature will cut down on false alarms and make it easier for customers to cancel or dispatch on an alarm. It will also make it easier to chat with all your contacts at once to see if everyone is OK prior to canceling an alarm, and faster to dispatch authorities in the event someone does need help. The call list will still be called as NORMAL in the event the text chat is not accessed or the alarm is not Cancelled via the chat so all of that will remain the same. This text chat service just adds another way to communicate with your contacts on your list and cancel or dispatch on an alarm.
Why Chat
Your alarm goes off, but you can’t answer the phone — what do you do? Advanced Security Chat allows you to quickly confirm or disregard alarms with your contact list via text without having to answer the phone! It reduces the potential for false alarm dispatches and allows you to communicate in the way you prefer.
How it Works
A link is sent to you via text that creates a secure chat group with all members on your contact list to validate an alarm. Members in the group chat can then text one another to determine if dispatch is needed. It’s fast, effective, and simple.
Click Here for a You Tube Video Explaining How the chat feature works.
- False dispatches decrease by 54% for those who use chat services
- According to Garnter, open rates of text messages are 98%
Honeywell Resideo Total Connect 2.0 New Look & Feel
Total Connect User Interface Update
Early next week, Resideo Total Connect 2.0 will have a fresh updated look. You will have the same great Total Connect functionality with a sleeker and more intuitive design. Whether they are using iOS, Android or the website, users will be excited to see the improvements.
This is not a total redesign of the app so we expect end users to seamlessly transition. Users can still expect the same red TC app icon, the name remains Total Connect 2.0, and the overall layout, functionality and design of app largely remains unchanged. All a user will need to do is update their app to the latest version. There is no other action needed.
Updates include:
- New clean color scheme
- Updated automation devices page, with new icons and clear action buttons making the user experience easier
- Smart Scenes has a new setup workflow, simplifying the process for end users with quick setup in just three steps
- Skybell Video Doorbell can now be live streamed with a phone vertically, in addition to landscape
Please update your app to the latest version available
Covid-19 Alarm Monitoring Service Update
To all our customers,
At Advanced Security LLC, monitoring your home or business comes first. We continue to closely monitor the impacts of Coronavirus (COVID-19), and we strive to ensure the health and safety of our customers, employees, and communities.
With more cases appearing globally and concern growing daily, we wanted to provide an update on our operations. Advanced Security’s alarm monitoring central station has robust business continuity plans across our monitoring centers relying on options such as transferring work across offices as well as working remotely if required.
In the weeks ahead, we know that you will need and expect our central station to continue to provide uninterrupted monitoring services to you. As with many organizations trying to reduce in-person meetings and travel, the way in which we provide support may look different. Our website www.AdvancedSecurityLLC.com is available to order new or replacement security products, DIY You Tube Videos or Support Manuals. Our teams are using virtual meeting tools when appropriate, and we are limiting non-essential travel in accordance with health and safety guidelines. We will continue to be available to you and your business via phone, email and online wherever needed.
Through this time, our central station has the technology and personnel to achieve redundancy allowing them to continue to operate uninterrupted during this uncertain period.
Thank you for trusting us with your business.
Sincerely,
Advanced Security
New Website Launched
We are proud to announced the launching of our new website. It was designed to help us provide better service to our new and existing customers. Www.advancedsecurityllc.com
Honeywell’s Lyric Thermostat
The Lyric thermostat is designed for how you really live. NO schedules, NO programming and NO complex menus — simply comfort when you are home and savings when you are away.
GEOFENCING
Lyric adjusts to life as it happens, using your smartphone to make it comfortable when you are home and save energy when you are away.
SMART CUES
Lyric sends information about maintenance needs and alerts you in the event of extreme conditions.
FINE TUNE
Based on the weather, the Fine Tune feature will slightly increase or decrease the temperature in the home; ensuring 72° really feels like 72°.
Honeywell Lyric: This next-generation security and connected home solution.
Powerful features like two-way sensors, over-the-air updates and remote diagnostics.
- Responds to speech commands, literally giving your home a voice and enabling convenient, hands-free control
- Supports select third-party devices, giving you more ways to make your home safer, smarter and more enjoyable
- Over-the-air updates can be scheduled and batched for time savings and improved customer management
- Compatible with sensors and devices that feature Honeywell SiX™ Two-Way Wireless Technology
Nationwide Security Alarm Service
Advanced Security is proud to announce we offer the same level of Honeywell Total Connect Services and UL Alarm Monitoring Services for as low as $10.00 per month without any Contracts, Activation Fees or Cancellation fees. We are your Nationwide Do It Yourself ( DIY) Security Provider.
If you’re looking for Full Service UL Alarm Monitoring Service, or a DIY Self-Monitoring Service with the Total Connect App, we have the services to meet your needs and the trained technicians to help you get it done. International customers are welcome to; we have several Do It Yourself monitoring plans available for you as well.
