Alarm Mode

At-a-glance insights to diagnose and respond to alarms—fast

In a potential emergency, every second counts. That’s why we’re excited to introduce Alarm Mode, a new mobile app UI feature that presents customers with a streamlined, full-picture view of what’s happening at their home or business during an alarm.

With Alarm Mode, customers can more quickly assess the situation and take action by viewing video clip thumbnails, accessing live camera feeds, and reviewing recent system activity—all in one place. The front-and-center Alarm Mode assessment card shows at a glance what took place leading up to the alarm and intuitively updates in real time. Plus, property owners with Cancel/Verify can dismiss false alarms or confirm real alarms for expedited emergency response with the press of a button.

Key Benefits:

• Eased heart rates: Key information appears at the top of the Home screen dashboard when an alarm occurs, helping customers respond with speed and confidence.
• Faster emergency assistance: Customers have the insights they need to quickly verify true emergencies and contact the monitoring station for help when they need it most.
• Reduced risk of accidental dispatches: From anywhere, customers can assess activity in real time and swiftly cancel costly false alarms with just a tap.

This exciting feature will be rolled out to customers on the app over the next few weeks. They must have mobile app version 5.4.1 or later to access Alarm Mode.