Month: November 2019

Improvements to SkyBell Video Doorbell Enrollment

To give installers more options while adding a SkyBell® Video Doorbell into Resideo Total Connect 2.0, we have added the ability to manually enter an IP address during the enrollment process. This feature is available in the latest release of Total Connect 2.0 and can be used by choosing “Advanced” during SkyBell setup.

This may be needed when a router is blocking the automatic IP address that occurs during a basic SkyBell enrollment. Being able to manually change the IP address can resolve this issue and allow you to complete the enrollment. To learn more about how to complete the Advanced settings, you will need to consult the specifications of the router.

Use SkyBell and Total Connect 2.0 For Best Experience
Enroll your customers SkyBell into the Total Connect 2.0 app from initial setup. If you have a SkyBell customer currently using their SkyBell inside the SkyBell app and not Total Connect 2.0, they can easily begin by visiting the “Cameras” section of Total Connect and hitting the “Add Camera” button. From there, they can follow the “I have an existing account” flow.

Total Connect 2.0 gives your customers a more robust smart home platform, allowing them to control security, smart devices and video all from one app – simplifying their smart home experience.

Motion Sensitivity
Inform your customers to visit their SkyBell settings to adjust motion detection and sensitivity. They can test different settings to see which fits their lifestyle the best. This can be done by your customers inside the Total Connect 2.0 app.