Yes, We offer nationwide service in all 50 States.
You can order online or simply call us toll free at 1-877-364-0918 and our customer service dept will get you started.
We do not charge for the equipment. We lease you the system as part of our low rate.
If for any reason the service is no longer needed, simply return all system equipment. A prorated refund will be issued for unused service that may have been prepaid. To cancel service, simply return all equipment and accessories to us by mailing the system to us at your expense. Service will be cancelled effective the day the system is received at Mobile Helps location. For our mailing address call Mobile Help at 1-800-992-0616
This medical alert system has its own built in cellular module so there is no need for a traditional land line telephone.
No, some other companies will force you into a 1-3 year contract, WE DO NOT. There are no cancellation fees of any kind as long as the equipment is returned to us upon cancellation. Our Monthly price plan requires a 2-month minimum purchase commitment.
No, because Mobile Help owns the system and lease it to you, any repairs or service is covered under our Terms and Conditions of Use Agreement as long as you use the equipment.
No, However some of our monthly plans have a $15.00 shipping charge.
Yes, Just request an additional alert button.
Yes, and we encourage you to because most falls are in the shower areas.
Yes, in most cases, this is state of the art medical alert equipment and covers a larger range. I would test it throughout the house to be sure.
Yes, as long as the signal reaches the main unit. I would recommend you test it first.
The system has a battery backup so even if you lose power you will still be protected.
Set up is extremely easy so there is no need for an installer to come to your home. Simply plug in the power cord, and press your button to test the unit. The system is shipped already active and programmed.
Yes, if the button is pressed for any reason and our operator is unable to communicate with you, we will automatically send help.
The advantage of Mobile Help is that it goes anywhere you do with the mobile GPS Medical unit. And wherever you go, we can find you if you need help. How do we do this? Mobile Help has made this possible through our GPS Medical Alarm location technology and the following products and features:
Take a look at our technology:
|Click here to check coverage in your area.||Satellites constantly transmit location to your Mobile Device.|
|Mobile Device sends your location to our call center through Edge cellular data network.||Our call center receives the message and sees your location map on their computer.|
|Our operator sends the closest paramedics to your location.|
Global Positioning System (GPS) is a satellite-based location system. This proven and trusted technology constantly updates your location information by sending it to your mobile device. When you press the help button, your latest location will be sent to our emergency response center. This information is sent immediately and includes the following:
This technology has been used by the military and space programs for decades. Now Mobile Help has developed a product to work in tune with this important and useful technology to offer a better help button.
In the event you fall the fall alert detection detects the movement of a fall and contacts the central station automatically and can send help if needed.
Note: Fall Button™ does not detect 100% of falls. If able, users should always push their help button when they need assistance.
MobileHelp Connect is a set of online tools that allow users and their loved ones to stay connected. With real time location data via Google maps, and optional email and/or notifications about button presses (whether it is a system test or real emergency) everyone stays in the loop and you can go confidently about your day.
MobileHelp Connect is FREE with any MobileHelp plan.
The smartphone app is available to download for FREE on iOS and Android phones.
MobileHelp Connect® Features
*Additional location request packages can be purchased at $5 per 30 additional requests.
Yes, MobileHelp Connect Plus features are available for an extra charge and include additional location requests, Activity Tracking and Medication Reminders.
Medication Reminders is easy to use
Taking medications on schedule can be an important part of daily life and can help prevent missed doses or overdoses of medication (which represent a major reason falls occur) and you can go confidently about your day.
Medication Reminders Features
Be sure to add Medication Reminders for ONLY $5 per month with your MobileHelp plan.
Yes, MobileHelp’s Activity Tracking allows customers to monitor their activity level on a daily, weekly, monthly and yearly basis. This premium feature utilizes the MobileHelp Fall Button™ to track activity levels and display them in an easy-to-understand format on the MobileHelp Connect® web portal. Activity Tracking can be accessed online by anyone the customer authorizes to participate in their health management such as family, friends or health professionals. This simple, easy-to-use feature can be a valuable informational asset to encourage customers to remain active.
Activity Tracking Features
Be sure to add Activity Tracking for ONLY $5 per month with your MobileHelp Fall Button plan.
Have a question you do not see listed here? Contact Us with your question and we will answer it and maybe even add it to our FAQ’s to help others.
I ordered a Medical Alert System for my Aunt after much hesitation but needed to know that if something were to happen, she would have access to help. Customer Service guided me through the installation process while I was there to make sure everything worked properly. Thank you for bringing me peace of mind.Craig M.
South Bend, IN
Advanced Security offers great customer service when trying to figure out how to install the do it yourself kit I purchased. I was hesitant to contact them for fear of the run around but they helped me without hesitation. I would recommend them to any do it yourself installer.James F.
Los Angeles, CA
I purchased a Medical Alert system from Advanced Security to bring peace of mind to myself and my family. Advanced Security provides a great product and service along with excellent customer service.Victoria S.
As with most people, I was tired of spending too much money on my security system monitoring. They offer a great rate, no contracts and great customer service. I highly recommend their alarm monitoring services.Sarah V.
Transferred my monitoring services over from a competitor and had not one issue. Their customer service representative helped me with the transition. They offer great rates and customer service to back it.David W.
I switched my Alarm Monitoring service from another DIY provider and I could not be happier with the service I get. They made it all so easy and I am saving money every month. Thank you to everyone at Advanced SecurityRichard W.
I have been a customer of Advanced Security for almost 6 years and i have to say every time I reach out to them with an issue they are always on the ball and helpful. Truly service "Way" after the sale. Customer for life!!!Dustin J.
Scotch Plains, NJ
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